Payments and safety

How Takers payments and escrow work

Takers uses a secure escrow system to protect both Posters and Takers on every job. In simple terms, the money is held safely until the work is done and approved. How escrow works 1. A Poster accepts an offer When a Poster chooses a Taker, the agreed amount is paid upfront and held securely. 2. Funds are held safely The money isn’t sent immediately. It’s held by our payment partner while the work is ongoing. 3. The Taker completes the task Once the work is done, the Taker marks the Take as completed. 4. The Poster reviews the work The Poster can approve the work or request a revision. 5. Payment is released Once approved or after auto-approval, the money is released to the Taker’s wallet. Why escrow matters - Posters don’t pay for incomplete work - Takers don’t risk doing work without getting paid - Every transaction is secure and traceable Important rules - Always make and receive payments inside the Takers app - Never send or accept payments outside the platform - Payment is only released after approval or auto-approval Auto-approval If the Poster doesn’t respond after a Take is marked as completed, the system will automatically release payment after a set time. This prevents unnecessary delays and ensures Takers are paid on time. Tip Escrow keeps things fair for both sides. As long as you keep everything inside the app, you’re protected.

Refunds, disputes, and resolutions

Most Takes are completed without any issues. But if something doesn’t go as expected, Takers has a clear and fair process to help resolve it. Refunds Refunds happen when a Take is cancelled or when a dispute is resolved in favor of the Poster. - Refunds are sent back to your Takers wallet and can be withdrawn anytime. - In some cases, there may be a short review period before the refund is completed When should I raise a dispute? You can raise a dispute if: - The work wasn’t completed as agreed - There’s a disagreement about quality or delivery - A deadline was missed or something unexpected happened How to raise a dispute It’s simple: 1. Open the Take 2. Tap Report a Problem/Get help 3. Choose a reason and explain what happened 4. Add any evidence (photos, screenshots, chat messages) What happens next Once a dispute is raised: - Both the Poster and Taker can share their side - Our support team reviews everything carefully - A decision is made based on the agreement, communication, and evidence Possible outcomes Depending on the situation, we may: - Issue a full refund to the Poster - Release full payment to the Taker - Split the payment between both parties - Take action on an account if there’s misuse or abuse How long does it take? Most disputes are resolved within a few business days, depending on how complex the case is. Tip Always keep communication inside the app. It makes it much easier for us to understand what happened and resolve things fairly.

Deadlines, extensions, and auto-approvals

Every Take has a deadline to keep things clear, predictable, and on track. We’ve also built in simple ways to handle delays, so work can continue smoothly and payments don’t get stuck. Deadlines When a Take is assigned, a deadline is set based on what the Poster selected. The Taker is expected to start and complete the task within that timeframe. Deadlines help both sides stay aligned and avoid confusion. If a Taker hasn’t started If the Taker hasn’t started before the deadline: - They receive a reminder - A 6-hour grace period begins After the grace period, the Poster can: - Cancel the Take - Or extend the deadline Requesting an extension If more time is needed, the Taker can request a new deadline. - The Poster can approve or decline - If approved, the deadline updates automatically - If declined, the original deadline still applies After completion Once the Taker marks the Take as completed: - The Poster reviews the work - They can approve it or request a revision Auto-approval If the Poster doesn’t take action within a set time, the system will automatically approve the Take and release payment. This helps avoid unnecessary delays and ensures Takers are not left waiting. Why this matters - Keeps tasks moving without delays - Protects Takers from waiting too long for payment - Gives Posters enough time to review the work properly Tip If something might delay the work, communicate early. It makes extensions easier and helps avoid cancellations.

Trust, verification, and safety

Takers is designed to be a safe and trusted place for both Posters and Takers to work with confidence. We combine identity verification, secure payments, and in-app protections to keep everyone safe. Identity verification All users go through verification using our trusted partner, Dojah. This may include: - A government-issued ID - A quick selfie check - Basic personal information Verified users are easier to trust and more likely to get hired or chosen. Secure payments (escrow) All payments are handled securely inside the app. - Posters pay upfront - Funds are held safely while the work is ongoing - Payment is only released when the job is approved (or auto-approved) This protects Posters from unfinished work and Takers from not getting paid. Safe communication All conversations happen inside the Takers app. This keeps everything clear and recorded, so if anything goes wrong, our support team can step in and help. We strongly recommend not moving conversations outside the app. Protecting your information Your privacy is important to us. - Your personal details are kept secure - Your exact address is only shared after a Take is assigned - Sensitive information (like ID details) is never visible to other users Reporting issues If something feels off or unsafe, you can report it directly in the app or contact support. We take every report seriously and may suspend accounts that break our rules. What to avoid To stay safe, always avoid: - Sharing personal or payment details outside the app - Sending or accepting payments outside Takers - Continuing with users who behave suspiciously Tip The safest way to use Takers is simple: work with verified users, keep communication in-app, and always pay through the platform.

Common questions (FAQs)

Here are answers to some of the most common questions about using Takers. How long does it take to get paid? Once your Take is approved (or auto-approved), your payment is released instantly to your Takers wallet. When you withdraw to your bank account, it usually takes 1–3 business days, depending on your bank. Can I cancel after assigning a Taker? Yes, you can. - Within the first 1 hour, you can cancel for free - After that, a small fee may apply depending on how far the Take has progressed What happens if a Taker misses the deadline? We’ve built in a simple process to handle this: - The Taker gets a reminder - A 6-hour grace period starts - If there’s still no progress, you can either cancel or extend the deadline Do I need to pay cash? No. All payments are handled inside the app. This means your money is held safely in escrow and only released when the job is done. How do I verify my account? You can verify your account directly in the app using Dojah. You may be asked to upload a valid ID and take a quick selfie. This helps keep the platform safe for everyone. Can I be both a Poster and a Taker? Yes. You can switch between posting tasks and offering services anytime. What happens if there’s a problem? You can report an issue directly from the Take screen. Our support team will step in, review what happened, and help resolve it fairly. Who do I contact for help? You can reach us anytime: - Use the in-app support chat - Or email info@takers.com.ng If you’re unsure about anything, the Help Center is always a good place to start, most answers are already here.