Most Takes are completed without any issues. But if something doesn’t go as expected, Takers has a clear and fair process to help resolve it.
Refunds
Refunds happen when a Take is cancelled or when a dispute is resolved in favor of the Poster.
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Refunds are sent back to your Takers wallet and can be withdrawn anytime.
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In some cases, there may be a short review period before the refund is completed
When should I raise a dispute?
You can raise a dispute if:
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The work wasn’t completed as agreed
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There’s a disagreement about quality or delivery
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A deadline was missed or something unexpected happened
How to raise a dispute
It’s simple:
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Open the Take
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Tap Report a Problem/Get help
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Choose a reason and explain what happened
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Add any evidence (photos, screenshots, chat messages)
What happens next
Once a dispute is raised:
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Both the Poster and Taker can share their side
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Our support team reviews everything carefully
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A decision is made based on the agreement, communication, and evidence
Possible outcomes
Depending on the situation, we may:
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Issue a full refund to the Poster
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Release full payment to the Taker
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Split the payment between both parties
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Take action on an account if there’s misuse or abuse
How long does it take?
Most disputes are resolved within a few business days, depending on how complex the case is.
Tip
Always keep communication inside the app. It makes it much easier for us to understand what happened and resolve things fairly.